Privacy Policy

Last updated: —

Draft — not legal advice. This is a working template written to match what the site actually does, so the funnel is not live without a policy. Have it reviewed by an Australian privacy lawyer, and fill in every [square-bracketed] field, before you take traffic.

This policy explains how [LEGAL ENTITY NAME] (ABN [ABN]), trading as RPL Guide, handles personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you complete the eligibility check on this site we collect:

Your name, mobile number and email address.
Your answers to the check: industry, years of experience, state, existing qualifications, work status, the evidence you hold, and what you want the qualification for.
Technical information: your IP address, browser, the page you arrived from, and any campaign parameters in the link you clicked (for example utm_source or fbclid).
A record of your contact with us, including calls and messages.

You do not have to give us any of this. If you do not, we cannot assess your eligibility or refer you to a training organisation.

Why we collect it

To work out whether Recognition of Prior Learning is likely to suit your circumstances.
To contact you about your enquiry, by phone, SMS or email.
To refer you to a Registered Training Organisation that can assess you.
To send a one-time code by SMS confirming your number is yours.
To send you marketing about our services, where you have not opted out. Every message includes a way to opt out.
To measure and improve our advertising.

Who we disclose it to

Partner Registered Training Organisations. This is the main purpose of the service. If you are referred, the RTO receives the information you gave us so they can assess you. They then handle your information under their own privacy policy.
Service providers who run our systems on our behalf, including our CRM, automation, email, telephony and SMS providers.
Advertising and analytics platforms, including Meta and Google, in the form described under Cookies and tracking below.
Anyone else where you have consented, or where we are required or permitted by law.

We do not sell your personal information.

Overseas disclosure

Some of our service providers store data outside Australia, including in the United States and the European Union. [List the providers and countries here once your stack is settled.] We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

Cookies and tracking

This site uses the Meta pixel and [Google Analytics / Google Tag Manager] to measure which ads and which questions lead to enquiries. These tools set cookies and may receive a hashed version of your contact details for advertising measurement and matching. You can opt out through your browser settings and through the ad settings of the platform concerned.

Marketing and SMS

By submitting the form you agree that we may contact you about your enquiry, including by SMS and automated messages, at the number you provided. Message frequency varies. Reply STOP to any SMS to opt out, or email us at the address below. Opting out of marketing does not stop us contacting you about an enquiry you have already made.

How long we keep it

We keep enquiry records for [X years] so we can deal with questions, complaints and our own legal obligations, then delete or de-identify them.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including access controls on our systems and encryption in transit. No system is perfectly secure.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing privacy@rplguide.com. We will respond within 30 days.

If you are not satisfied with how we have handled your information, tell us first and we will try to resolve it. If you are still not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact

[LEGAL ENTITY NAME]
[Postal address]
privacy@rplguide.com